Software houses can use Dameware to provide support guarantees to their buyers. It also works well for managed service providers (MSP) who deliver outsourced Help Desk services to many clients. The transmission security makes this an ideal package for a centralized Help Desk for a multi-site corporation. The Dameware remote access system is protected by encryption, so it is safe to use across the internet. This enables the technician to access supported endpoints in order to investigate problems and fix them. Who would need Dameware?ĭameware gives a support team remote control access to users’ computers. You will also read about alternative remote support packages and how Dameware compares. The product integrates with SolarWinds Help Desk.In this review, you will read about the functions of Dameware and how you would use them. The solution also supports remote-access sessions by logging in from support tickets and creating an audit trail. The product offers user account administration, password resetting and group policy editing.ĭameWare provides two-factor authentication, so users can log into remote sessions via the verification protocol. The solution also helps manage multiple active directory domains using a single interface. The window administration feature helps users troubleshoot problems without conducting complete remote control sessions. It also supports end-users through a mobile app for Android and iOS, so users can connect through smartphones and tablets.
It caters to businesses of all sizes.ĭameWare helps users centrally manage team members and customers, activate and control their licenses and share the host list globally. DameWare is cloud-based remote access software that allows users to provide remote support on desktops, laptops and servers.
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